Course syllabus

Processbaserad verksamhetsutveckling
Process-based Business Development

MTTN30, 7,5 credits, A (Second Cycle)

Valid for: 2014/15
Decided by: Education Board E
Date of Decision: 2014-04-02

General Information

Elective for: I4, I5-mf, M4-lp, MD4
Language of instruction: The course will be given in English


The overall purpose of the course is to give the student tools and methods as well as principles, concepts and visionary perspectives within the subject area Process Orientation and Development. Through the understanding, skills and attitude development obtained, a foundation is provided for future active participation in process orientation - an increasing characteristic of industry and public sector organizations.

Learning outcomes

Knowledge and understanding
For a passing grade the student must

Competences and skills
For a passing grade the student must

Judgement and approach
For a passing grade the student must


Driving forces for process orientation and development. Processes and the process concept. Process oriented organizations. Customers and customer satisfaction. Identifying and mapping processes. Measurement system for processes. Analysis and development of processes. Business development and change methods with a process paradigm (e.g tqm, lean, six sigma, pbr). Business Process Management. Cross-organisational processes. Past, present and potential future developments in the field (e.g. sales and operations planning, cross-functional integration).

Examination details

Grading scale: TH
Assessment: To qualify for a final grade the student must have completed the compulsory assignments (e.g. project and case studies) and pass the written examination.

Code: 0110. Name: Process-based Business Development.
Credits: 5. Grading scale: UG. Assessment: Passed written examination. Contents: Covers literature and lectures.
Code: 0210. Name: Assignments.
Credits: 2,5. Grading scale: UG. Assessment: Satisfactorily carried out assignments. Contents: Two assignments are carried out: Development of a main process chart, and development of measurement systems for one of the processes in the main process chart (order-to-delivery)


Required prior knowledge: Knowledge and skills from basic mandatory courses including applied courses.
The number of participants is limited to: No
The course might be cancelled: If the number of applicants is less than 16.
The course overlaps following course/s: MTT230, MTTN05

Reading list

Contact and other information

Course coordinator: Dag Näslund,
Teacher: Hana Hulthén,
Course homepage:
Further information: The course is recommended after 150 earned ECTS credit points. The main teacher is associate professor Dag Näslund. Participation is mandatory for the first session. Absence from the first class session will result in an automatic drop from the course.