Syllabus academic year 2009/2010
(Created 2009-08-11.)

Higher education credits: 5. Grading scale: TH. Level: A (Second level). Language of instruction: The course will be given in Swedish. MTTN05 overlap following cours/es: MTT230, MTT230, MTT230 och MTT230. Optional for: I4ai, I4lp, M4, M4lp. Course coordinator: PhD Anders Ljungberg,, Teknisk logistik. Prerequisites: Knowledge and skills from basic mandatory courses including applied courses. Assessment: To qualify for a final grade the student must have completed the compulsory hand-in tasks and passed the written examination. The final grade is dependent only on the result of the written examination. Further information: The course is recommended after 150 ECTS credit points have been earned. The main teacher is PhD Anders Ljungberg.

The overall purpose of the course is to – within the subject area Process Based Business Development – give the student concrete tools and methods as well as principles, concepts and visionary perspectives. Through the understanding, skills and attitude development obtained, a foundation is provided for future active participation in the process orientation that is becoming increasingly characteristic of industry.

Knowledge and understanding
For a passing grade the student must

Skills and abilities
For a passing grade the student must

Judgement and approach
For a passing grade the student must

Drivers and motives for process based business development. Processes and the process concept. Process oriented organisations. Structure and leadership for process organisations. Customers and customer satisfaction. Identifying and mapping processes. Measurement system for processes. Analysis and development of processes. Business development with a process paradigm.

Ljungberg, A & Larsson, E: Processbaserad verksamhetsutveckling. Studentlitteratur, latest edition.