Valid for: 2015/16
Decided by: Education Board B
Date of Decision: 2015-04-16
Elective for: I4, I5-lp, I5-pr, M5-lp
Language of instruction: The course will be given in English
To do right things and to do things right is key to all industrial enterprises that wants to remain competitive. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. Society expects sustainability in many dimensions – reductions in the use of scare resources, reuse and recycling of material and components, but also sustainability from a socio-economic perspective.
The purpose of this course is to provide the students with an understanding of governing principles and tools for successful Quality Management. This includes leveraging interrelations between customer needs and the enterprise’s capability to develop new products and services, ability to use existing resources for producing products and services, and to listen to the voice of the customer.
Concrete objectives are to offer the students:
• an overview and understanding of the broad area of Quality Management, emphasizing fundamental principles and concrete tools for analysis and improvement
• an understanding of interrelations between daily operations and international standards for quality management
• knowledge of quantitative and qualitative tools in quality management and ability to apply them to measure/analyse/improve in DMAIC/6six sigma and LEAN, to estimate waste, improve processes, and review value chains.
• an understanding of connections between quality, business performance and financial results.
• tools and skills for developing and improving quality.
Knowledge and understanding
For a passing grade the student must
• have a comprehensive understanding of the governing
principles for successful Quality Management
• have an understanding of reliability analysis and factorial design
• have knowledge about tools for collection, analysis and visualization of information
• be able to explain the significanse of quality assurance in manufacturing and logistics
• have knowledge about international standards for quality management and its consequences on daily operations
• have a comprehensive understanding about quality management in product as well as
• have knowledge about continual improvements in the context of LEAN and six sigma
• be able to analyze and explain a company’s interaction with the environment and society from a sustainability point of view
Competences and skills
For a passing grade the student must
demonstrate ability too:
• perform factorial design of experiments
• apply reliability techniques on complex products and systems
• calculate control charts, estimate capability, and propose extended control activities
• use different quality tools for data gathering, analysis and visualization
• apply quality management principles and tools in manufacturing and service production
• describe and explain continual improvements in the context of LEAN and six sigma
The student is expected to use established concepts and terminology to communicate problem formulations, solutions and interpretation of quantitative models. When the course is completed, the student will be able to independently study literature in the area and extend his or her knowledge of the quality management field.
The course content is described by the purpose and learning outcomes above.
Grading scale: TH
Assessment: The performance assessment is based on a written final exam and compulsory group assignments. The assignments are examined through written reports and oral presentations.
Code: 0115. Name: Quality Management.
Credits: 7,5. Grading scale: TH.
Code: 0215. Name: Assignments.
Credits: 0. Grading scale: UG.
Course coordinator: Lektor Fredrik Olsson, Fredrik.Olsson@iml.lth.se
Teacher: Professor Johan Marklund, Johan.Marklund@iml.lth.se
Course homepage: http://www.pm.lth.se
Further information: The course can not be combined with MION35