Course syllabus

Kvalitets- och underhållsstyrning
Quality and Maintenance Management

MION35, 7,5 credits, A (Second Cycle)

Valid for: 2014/15
Decided by: Education Board B
Date of Decision: 2014-04-14

General Information

Elective for: I4, I5-lp, I5-pr, M5-lp
Language of instruction: The course will be given in English


To do right things and to do things right, e.g. the fundaments for efficiency and productivity, are the cornerstones in all industrial enterprises. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. Society expects sustainability in many dimensions – reduce use of scare resources, reuse and recycle material and components . But also sustainability from a socio-economic perspective.

The aim of this course is to transfer to the students a general understanding in the two interrelated subjects of quality and maintenance. The course will use three different perspectives, where we start with the interrelation in-between customers´ needs and the enterprise capability to develop new products. We continue with the abilities to use existing resources aimed for manufacturing products and finalise with the perspective of the user’s view on the product.

The concrete objective is to transfer to the students:



Learning outcomes

Knowledge and understanding
For a passing grade the student must

Competences and skills
For a passing grade the student must


The student is expected to use established and standardized concepts, terms to communicate around problems, proposals and interpretation of quantitative models. When the course is completed, the student will be able to independently acquire reports, text books and articles within the area to obtain continuous improvement.



Quality Management is today covering all processes within a company, both core and supporting, in the internal value chain. The concepts also cover our relations with sub suppliers and customers, e.g. the main part of the total value chain.

After the completed training the student will be competent to independently search for applicable literature in the professional area and continuously improve his/her capabilities.

The course includes six perspectives on companies operations. We start up with concepts and terms and issue a map viewing the value chain, with focus on quality management. From the first perspective, Part 1, we emphasise the interrelation in-between customer and our capability to develop products, to fulfil customer’s needs. An effective tool is Design of Experiments, when studying multifactor influencing concurrently product characteristics. In the area we also include a group assigned experiment. How to produce products with certain characteristics is based on a quality influenced product realization process. We describe how reliability can be measured and developed.

In the second part, Part 2, we look at the product from a user’s perspective – how well is it working when we need to operate. Modern operations in maintenance are based on information about the influences on corporate finances. Derived from this knowledge, the operations maintenance is dimensioned. The choices of methods are depending on the type of detected faults, but more important is that maintenance and reliability aspects are included in engineering of new plants. Other areas of concern are the cooperation in-between staff for maintenance and production, tactical and operational questions with focus on management and optimization, are in focus.

We continue with the capability of manufacturing in Part 3. The definition of quality is derived from the interrelation to customers. We mirror the relationships in-between quality and return-on-investments and use of tools for collection, analysis and visualization of information. In production processes with focus mass production, statistical process control is a useful tool.

In Part 4 we focus on external relations. Standards establish requirements on our capabilities and kan monitor our processes and our products. Also the revised international standards for quality management, like ISO9000, ISO14000, ISO18000 and TS16949 are introduced. Auditing and quality surveillance are a part of the assurance that we can supply products in compliance with the specifications.

Next part, Part 5, is also relating to an external focus, purchase of goods and services. The overall competitiveness is related to the complete value chain, from supplier of material up to shipment to final customer and all links must be synchronised. Supply of services is used widely from R&D, NPD, project management up to final assembly, packing and shipping and finally commissioning.

The final part, Part 6, is related to requirements in standards of continual improvements. The processes and operations must continually be improved, as our competitors improve their processes. Six Sigma is both a method how to measure and improve the processes. Included in the course is both this method and LEAN. And as overarching all operations in the organisation, we illustrate both sustainability and ethics.

Examination details

Grading scale: TH
Assessment: The assessment includes both written examination containing 8 – 10 tasks and separate compulsory group-assigned tasks. A pass grade requires 50 % of the total marks in the written examination and approved tasks. The tasks can be performed in assigned groups, and a report is issued for review. At borderline case for approval, the students will get an opportunity to improve the report and reissue for a second review. The tasks can only be issued and reviewed when the course is accomplished or when written examinations are scheduled.

Code: 0111. Name: Quality and Maintenance Management.
Credits: 7,5. Grading scale: TH.
Code: 0211. Name: Assignments.
Credits: 0. Grading scale: UG.


Admission requirements:

Required prior knowledge: MIO012/MIOA01 Managerial Economics, Basic Course.
The number of participants is limited to: No
The course overlaps following course/s: MIO060

Reading list

Contact and other information

Course coordinator: Fredrik Ödegaard,
Course homepage: