Quality Management
Kvalitetsstyrning

MION50, 7.5 credits, A (Second Cycle)

Valid for: 2024/25
Faculty: Faculty of Engineering LTH
Decided by: PLED I
Date of Decision: 2024-04-16
Effective: 2024-05-08

General Information

Main field: Logistics and Supply Chain Management Depth of study relative to the degree requirements: Second cycle, in-depth level of the course cannot be classified
Elective mandatory for: MLOG2
Elective for: I5-pr, I5-lf, M5-lp
Language of instruction: The course will be given in English

Aim

To do the right things and to do things right are key to all industrial enterprises that wants to remain competitive. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. Society expects sustainability in many dimensions – reductions in the use of scare resources, reuse and recycling of material and components, but also sustainability from a socio-economic perspective.

The purpose of this course is to provide the students with an understanding of governing principles and tools for successful Quality Management. This includes leveraging interrelations between customer needs and the enterprise’s capability to develop new products and services, ability to use existing resources for producing products and services, and to listen to the voice of the customer and the society around the business.

Concrete objectives are to offer the students:

• an overview and understanding of the broad area of Quality Management, emphasizing fundamental principles and concrete tools for analysis and improvement
• an understanding of interrelations between daily operations and international standards for quality management
• knowledge of quantitative and qualitative tools in quality management and ability to apply them to measure/analyse/improve in DMAIC/Six sigma and LEAN, to estimate waste, improve processes, and review value chains.
• an understanding of connections between quality, sustainability, technical and business performance and financial results.
• tools and skills for developing and improving quality.

Learning outcomes

Knowledge and understanding
For a passing grade the student must

• have a comprehensive understanding of the governing principles for successful Quality Management
• have an understanding of reliability analysis and factorial design
• be able to explain and use methods for statistical process control and for process capability assessment
• have knowledge about tools for collection, analysis and visualization of information
• be able to explain the significance of quality assurance in manufacturing and logistics based on custumer needs requirements as well as guidelines from international standards as ASME, PED, DOSH
• have a comprehensive understanding about quality management in product /gods as well as in service.
• have knowledge about continual improvements in the context of LEAN and six sigma
• be able to analyze and explain a company’s interaction with the environment and society from a sustainability point of view

Competences and skills
For a passing grade the student must

• be able to perform factorial design of experiments
• be able to apply reliability techniques on complex products and systems
• be able to calculate control charts, estimate capability, and propose extended control activities
• be able to use different quality tools for data gathering, analysis and visualization
• be able to apply quality management principles and tools in manufacturing and service production
• be able to describe and explain continual improvements in the context of LEAN and six sigma The student is expected to use established concepts and terminology to communicate problem formulations, solutions and interpretation of quantitative models.
• be able to independently study literature in the area and extend his or her knowledge of the quality management field.

Judgement and approach
For a passing grade the student must

Contents

The course content is  described by the purpose and learning outcomes above.

Examination details

Grading scale: TH - (U, 3, 4, 5) - (Fail, Three, Four, Five)
Assessment: The performance assessment is based on a written final exam and compulsory group assignments. The assignments are examined through written reports and oral presentations.

The examiner, in consultation with Disability Support Services, may deviate from the regular form of examination in order to provide a permanently disabled student with a form of examination equivalent to that of a student without a disability.

Modules
Code: 0124. Name: Project.
Credits: 0.0. Grading scale: TH - (U, 3, 4, 5). Assessment: Final exam, take home assignments and Project assignment
Code: 0224. Name: Take Home Assignments.
Credits: 0.0. Grading scale: UG - (U, G). Assessment: Compulsory assignments
Code: 0324. Name: Written Final Exam.
Credits: 7.5. Grading scale: TH - (U, 3, 4, 5). Assessment: Written final exam

Admission

Admission requirements:

• FMSF80 Mathematical Statistics Basic Course (or equivalent)

Reading list

• Foster, S Thomas: Managing Quality, Integrating the Supply Chain. 6th global edition Pearson, 2017.
• Course compendium.
• Selection of scientific articles recently published to illustrate research results and relevant applications in companies and other organisations.
• Webb pages like isixsigma.com, ifm.eng.cam.ac.uk/dctools, asq.org, itl.nist.gov/div898/handbook, with aim to develop the private tool box.

Contact

Course coordinator: Danja R. Sonntag, danja.sonntag@iml.lth.se
Teacher: Bertil Nilsson, Bertil.Nilsson@iml.lth.se
Course homepage: https://www.pm.lth.se

Further information