Valid for: 2020/21
Decided by: PLED I
Date of Decision: 2020-04-03
Elective Compulsory for: MLOG2
Elective for: I5-pr, I5-lf, M5-lp
Language of instruction: The course will be given in English
To do right things and to do things right is key to all industrial enterprises that wants to remain competitive. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. Society expects sustainability in many dimensions – reductions in the use of scare resources, reuse and recycling of material and components, but also sustainability from a socio-economic perspective.
The purpose of this course is to provide the students with an understanding of governing principles and tools for successful Quality Management. This includes leveraging interrelations between customer needs and the enterprise’s capability to develop new products and services, ability to use existing resources for producing products and services, and to listen to the voice of the customer and the society around the business.
Concrete objectives are to offer the students:
• an overview and understanding of the broad area of Quality
Management, emphasizing fundamental principles and concrete tools
for analysis and improvement
• an understanding of interrelations between daily operations
and international standards for quality management
• knowledge of quantitative and qualitative tools in quality
management and ability to apply them to measure/analyse/improve in
DMAIC/Six sigma and LEAN, to estimate waste, improve processes, and
review value chains.
• an understanding of connections between quality,
sustainability, technical and business performance and financial
results.
• tools and skills for developing and improving quality.
Knowledge and understanding
For a passing grade the student must
• have a comprehensive understanding of the governing
principles for successful Quality Management
• have an understanding of reliability analysis and factorial
design
• have knowledge about tools for collection, analysis and
visualization of information
• be able to explain the significance of quality assurance in
manufacturing and logistics, in purchasing, all baset custumer´s
needs requirements as well as guidelines from international
standadrs as ASME, PED, DOSH
• have knowledge about international standards for quality
management and its consequences on daily operations
• have a comprehensive understanding about quality management in
product /gods as well as in service.
• have knowledge about continual improvements in the context of
LEAN and six sigma
• be able to analyze and explain a company’s interaction with
the environment and society from a sustainability point of view
Competences and skills
For a passing grade the student must
demonstrate ability too:
• perform factorial design of experiments
• apply reliability techniques on complex products and
systems
• calculate control charts, estimate capability, and propose
extended control activities
• use different quality tools for data gathering, analysis and
visualization
• apply quality management principles and tools in
manufacturing and service production
• describe and explain continual improvements in the context of
LEAN and six sigma
The student is expected to use established concepts and terminology
to communicate problem formulations, solutions and interpretation
of quantitative models. When the course is completed, the student
will be able to independently study literature in the area and
extend his or her knowledge of the quality management field.
The course content is described by the purpose and learning outcomes above.
Grading scale: TH - (U,3,4,5) - (Fail, Three, Four, Five)
Assessment: The performance assessment is based on a written final exam and compulsory group assignments. The assignments are examined through written reports and oral presentations.
The examiner, in consultation with Disability Support Services, may deviate from the regular form of examination in order to provide a permanently disabled student with a form of examination equivalent to that of a student without a disability.
Parts
Code: 0115. Name: Quality Management.
Credits: 7,5. Grading scale: TH.
Code: 0215. Name: Assignments.
Credits: 0. Grading scale: UG.
Assumed prior knowledge: MIO012/MIOA01/MIOA12 Managerial Economics, Basic Course.
The number of participants is limited to: No
The course overlaps following course/s: MIO060, MION35
Course coordinator: Professor Johan Marklund, Johan.Marklund@iml.lth.se
Teacher: Bertil Nilsson, Bertil.Nilsson@iml.lth.se
Course homepage: http://www.pm.lth.se
Further information: The course can not be combined with MION35