|QUALITY AND MAINTENANCE MANAGEMENT||MION35|
To do right things and to do things right, e.g. the fundaments for efficiency and productivity, are the cornerstones in all industrial enterprises. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. Society expects sustainability in many dimensions reduce use of scare resources, reuse and recycle material and components . But also sustainability from a socio-economic perspective.
The aim of this course is to transfer to the students a general understanding in the two interrelated subjects of quality and maintenance. The course will use three different perspectives, where we start with the interrelation in-between customers´ needs and the enterprise capability to develop new products. We continue with the abilities to use existing resources aimed for manufacturing products and finalise with the perspective of the users view on the product.
The concrete objective is to transfer to the students:
Knowledge and understanding
For a passing grade the student must
Skills and abilities
For a passing grade the student must
Quality Management is today covering all processes within a company, both core and supporting, in the internal value chain. The concepts also cover our relations with sub suppliers and customers, e.g. the main part of the total value chain.
After the completed training the student will be competent to independently search for applicable literature in the professional area and continuously improve his/her capabilities.
The course includes six perspectives on companies operations. We start up with concepts and terms and issue a map viewing the value chain, with focus on quality management. From the first perspective, Part 1, we emphasise the interrelation in-between customer and our capability to develop products, to fulfil customers needs. An effective tool is Design of Experiments, when studying multifactor influencing concurrently product characteristics. In the area we also include a group assigned experiment. How to produce products with certain characteristics is based on a quality influenced product realization process. We describe how reliability can be measured and developed.
In the second part, Part 2, we look at the product from a users perspective how well is it working when we need to operate. Modern operations in maintenance are based on information about the influences on corporate finances. Derived from this knowledge, the operations maintenance is dimensioned. The choices of methods are depending on the type of detected faults, but more important is that maintenance and reliability aspects are included in engineering of new plants. Other areas of concern are the cooperation in-between staff for maintenance and production, tactical and operational questions with focus on management and optimization, are in focus.
We continue with the capability of manufacturing in Part 3. The definition of quality is derived from the interrelation to customers. We mirror the relationships in-between quality and return-on-investments and use of tools for collection, analysis and visualization of information. In production processes with focus mass production, statistical process control is a useful tool.
In Part 4 we focus on external relations. Standards establish requirements on our capabilities and kan monitor our processes and our products. Also the revised international standards for quality management, like ISO9000, ISO14000, ISO18000 and TS16949 are introduced. Auditing and quality surveillance are a part of the assurance that we can supply products in compliance with the specifications.
Next part, Part 5, is also relating to an external focus, purchase of goods and services. The overall competitiveness is related to the complete value chain, from supplier of material up to shipment to final customer and all links must be synchronised. Supply of services is used widely from R&D, NPD, project management up to final assembly, packing and shipping and finally commissioning.
The final part, Part 6, is related to requirements in standards of continual improvements. The processes and operations must continually be improved, as our competitors improve their processes. Six Sigma is both a method how to measure and improve the processes. Included in the course is both this method and LEAN. And as overarching all operations in the organisation, we illustrate both sustainability and ethics.
Bergman, B & Klevsjö, B: Kvalitet från behov till användning (4th edition). Studentlitteratur 2007. (alternative: Bergman, B & Klefsjö, B: Quality - from customer needs to costumer satistfaction. Studentlitteratur 2002 (2nd ed))
Park, Sung H: Six Sigma for Quality and Productivity Promotion. Asian Productivity Organization.
Berling, P & Nilsson, B: Kompendium i kvalitets- och underhållsstyrning. LTH 2011.
Selection of scientific articles recently published to illustrate state of science and relevant applications in companies and other organisations.
Webb pages like isixsigma.com, ifm.eng.cam.ac.uk/dctools, asq.org, itl.nist.gov/div898/handbook, with aim to develop the private tool box.