Syllabus academic year 2010/2011
(Created 2010-07-25.)
Credits: 4,5. Grading scale: TH. Cycle: G2 (First Cycle). Main field: Technology. Language of instruction: The course will be given in Swedish. Optional for: I5, I5lp, I5pr, M4lp, M4pr. Course coordinator: Adj. lektor Bertil I Nilsson,, Production Management. Prerequisites: FMS035 Mathematical Statistics, Basic Course. Recommended prerequisits: MIO012/MIOA01 Managerial Economics, Basic Course. Assessment: The assessment includes both written examination containing 8 – 10 tasks and separate compulsory group-assigned tasks. A pass grade requires 50 % of the total marks in the written examination and approved tasks. The tasks can be performed in assigned groups, and a report is issued for review. At borderline case for approval, the students will get an opportunity to improve the report and reissue for a second review. The tasks can only be issued and reviewed when the course is accomplished or when written examinations are scheduled. Home page:

To do right things and to do things right, e.g. the fundaments for efficiency and productivity, are the cornerstones in all industrial enterprises. Customers and other stakeholders expect to get an offer corresponding to their needs and requirements. Customers also expect the supplier to realize the commitments according to contract. We have to perform the right things complying with customers´ requirements. Through performing the right things, we can obtain competitiveness by increased productivity and continuous improvement.

The aim of this course is to transfer to the students a general understanding in the two interrelated subjects of quality and maintenance. The course starts up with customers´ requirements, passing through product development, manufacturing of products and resource utilization to maintenance. The aim is also to give an overview over the quality management systems complying with the international standards like ISO9000, 14000, 18000 and TS16949.

The course will use three different perspectives, where we start with the interrelation in-between customers´ needs and the enterprise capability to develop new products. We continue with the abilities to use existing resources aimed for manufacturing products and finalise with the perspective of the user’s view on the product.

The concrete objective is to transfer to the students:

Knowledge and understanding
For a passing grade the student must

have the knowledge about and understanding of

Skills and abilities
For a passing grade the student must

be able to:

The student is expected to use established and standardized concepts, terms to communicate around problems, proposals and interpretation of quantitative models. When the course is completed, the student will be able to independently acquire reports, text books and articles within the area to obtain continuous improvement.

Quality Management is today covering all processes within a company, both core and supporting, in the internal value chain. The concepts also cover our relations with sub suppliers and customers, e.g. the main part of the total value chain. As a part of the map of the course, we use a Sweden based corporation’s requirements towards its sub suppliers.

The course includes three perspectives on companies operations. We start up with concepts and terms and issue a map viewing the value chain, with focus on quality management. From the first perspective, Block 1, we emphasise the interrelation in-between customer and our capability to develop products, to fulfil customer’s needs. Quality in products that we design and produce, but also in products we purchase. An effective tool is Design of Experiments, when studying multifactor influencing concurrently product characteristics. In the area we also include a group assigned experiment. How to produce products with certain characteristics is based on a quality influenced product realization process. In line with more complex products, the requirements on reliability are increased. We describe how reliability can be measured and developed.

We continue with the capability of manufacturing in Block 2. The definition of quality is derived from the interrelation to customers. We mirror the relationships in-between quality and return-on-investments and use of tools for collection, analysis and visualization of information. In production processes with focus mass production, statistical process control is a useful tool. Also the revised international standards for quality management, like ISO9000, ISO14000, ISO18000 and TS16949 are introduced.

From the last perspective, Block 3, we look at the product from a user’s perspective – how well is it working when we need to operate. Modern operations in maintenance are based on information about the influences on corporate finances. Derived from this knowledge, the operations maintenance is dimensioned. The choice of methods are depending on the type of detected faults, but more important is that maintenance and reliability aspects are included in engineering of new plants. Other areas of concern, included in this course, are corporate organisation, where the cooperation in-between staff for maintenance and production, is in focus.

The course contains briefly three perspectives and 13 different segments:

1. quality product development

a. design of experiments

b. robust design

c. reliability

2. quality management in enterprises

a. quality along the value chain

b. concepts and historical overview

c. different concepts of management systems

d. quality control and management tools

e. statistical process control

f. quality improvement and cost of quality deviations

3. maintenance

a. maintenance economics

b. concepts of reliability

c. life cycle cost/profit

d. methods and organization.

Bergman, B & Klevsjö, B: Kvalitet – från behov till användning (3rd edition). Studentlitteratur 2001. (alternative: Bergman, B & Klefsjö, B: Quality - from customer needs to costumer satistfaction. Studentlitteratur 2002 (2nd ed))
Nilsson, B, & Marklund, J: Kompendium i kvalitets- och underhållsstyrning. LTH 2006. (Compendium)